The key challenges facing frontline workers

Key challenges

Scheduling

For managers in the healthcare sector, managing schedules can be an extremely labour-intensive task. Handling repeated requests for shift swaps, time off, and unplanned leave can quickly become overwhelming and consume a significant amount of their time. Moreover, managers have to ensure that the right staff are assigned to the right shifts, taking into account their skills, availability, and preferences. This can be challenging, especially when there are staff shortages, high turnover, or changing demands.

Communication

Communication is a vital aspect of healthcare delivery, as it affects the quality, safety, and efficiency of care. Patients anticipate that healthcare professionals will have comprehensive access to their individual health records, yet fragmented communication across healthcare entities often hinders this capability. Furthermore, poor communication can also lead to errors, misunderstandings, and dissatisfaction among patients and staff, and can hinder workers' abilities to tackle problems and implement enhancements.

Onboarding

As new staff members are welcomed into a healthcare institution, it falls on the shoulders of managers to gather and distribute essential onboarding materials, guidelines, and tools. The task becomes cumbersome when these documents are scattered across various systems, making it challenging to locate the latest updates or modify existing files. Complications further increase when both managers and staff operate across numerous devices that lack automatic synchronisation for apps and documentation.